FAQ

Orders are shipped within 2-3 business days. Delivery times can vary but generally take 5-7 business days for UK orders, 7-10 days for European orders and 10-14 days for all other international orders.

Once we have processed your order and it has been dispatched it’s not possible for you or us to change any address details.

Postage and packaging costs are as follows:

UK £20
Europe £35
Rest of World £50

As soon as you have received your dispatch confirmation email with your tracking number you know that the package has left our studio on that day.

We ship our packages with DHL. You will receive a confirmation email with your tracking number and a link so you can track your package.

You are able to choose an alternative delivery address when you are checking out. Please note that we cannot deliver to PO Boxes due to security issues.

All customs or import duties are charged once a package reaches the destination country. These charges must be paid by the recipient/customer of the shipment. We have no control over these costs and also cannot give you any detailed information on what the costs will be as custom policies and import duties vary widely from country to country.

We do not offer refunds on any piece. Each piece goes through a rigorous quality check process. Please refer to our size guide for fitting information. We aim to provide comprehensive information regarding each piece so please choose carefully. If you require further information prior to purchase, please do not hesitate to contact us on info@monikanimmi.com.

In the unfortunate event that a piece arrives damaged, it must be reported to us via email with photographic evidence of the damage within 24 hours of signed receipt in order to be eligible for a replacement of the SAME piece. To process the refund, the garment must be returned to us first. The garment must be unworn with all tags and security ropes attached as sent. The cost of return shipping is the responsibility of the customer.

We will always try to handle your return as fast as possible and you will receive an email when your return has been processed. We recommend to make a note of the shipping reference provided to you when sending a return to us. You are always welcome to email us to check on the status of your return.

As each garment is handmade, we are unable to provide an exact timeframe for when the replacement item will be dispatched. However, we will keep you updated throughout the process.

No, we do not provide alteration services or custom order creations at this time. Each MonikaNimmi piece is a limited edition produced according to the original design specifications. We recommend reviewing measurements and fit guidance carefully prior to ordering.

All garments require specialty dry cleaning only, as per the care label.

We source only the finest textiles and finishes. Each garment’s specific materials are listed on its description.

No, we do not currently have a standalone boutique.

Our production studio is not open to the general public.

Unfortunately, no. Every piece we make is a complete one-of-a-kind.

If you require any additional information on any of our products email us at info@monikanimmi.com